At Tressano, we want you to be completely satisfied with your purchase. If for any reason you are not, we’ve made our return and exchange process simple and hassle-free.
Return Period:
You have 30 days from the date of delivery to return or exchange an item.
Condition of Items:
To be eligible for a return or exchange, items must be:
- New and unused
- With original tags attached
- In the original packaging (not mandatory)
Non-Returnable Items:
Please note that customized items are non-returnable and non-exchangeable.
Refund Method:
Refunds will be issued to the original payment method used for the purchase.
Return Shipping:
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely.
Return & Exchange Process:
- Contact us first: Please reach out via our Contact Us page or email us at info@tressano.com to initiate the return or exchange process.
- Fill out a return/exchange form: We’ll provide you with the necessary form and instructions to complete your request.
- Ship the item: Send your item back to us following the instructions provided.
Defective or Damaged Items:
If you receive a defective or incorrect item, please contact us immediately. We can either ship a replacement at no extra cost or offer a full refund—whichever you prefer.
Contact Information:
For any questions regarding returns or exchanges, feel free to reach out through our Contact Us page or email us at info@tressano.com.
Thank you for shopping with Tressano! We appreciate your business and are here to ensure your experience is exceptional.